Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unused, in its entirety and in its original packaging. You’ll also need the receipt or proof of purchase.
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To start a return, you can contact us at info@pictureprogress.com. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for shipping items on all returns, unless they received a damaged or incorrect item and are exchanging it for another identical item. If you decide to return an item for exchange or refund, then you are responsible for any shipping and handling charges including shipping charges to your door for products that have free shipping.
Digital downloads are non-refundable once accessed.
You can always contact us for any return question at info@pictureprogress.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pictureprogress.com.
Terms and Conditions
​1. Introduction
Welcome to Picture Progress ("we," "our," "us"). These Terms and Conditions govern your use of our website and the purchase of our educational products, including workbooks, phonics cards, and digital resources. By accessing this website and making a purchase, you agree to abide by these terms.
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2. Ordering & Payment
Orders are processed once full payment is received.
We accept payments via credit/debit cards, PayPal, and other available payment gateways.
Prices are listed in GBP and include applicable taxes unless stated otherwise.
Once an order is placed, you will receive a confirmation email with order details.
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3. Pricing & Promotions
Prices are subject to change at any time without notice.
Promotional discounts and coupon codes are valid for a limited period and cannot be combined unless explicitly stated.
We reserve the right to correct any pricing errors after an order has been placed, with the option for the customer to cancel and receive a full refund.
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4. Shipping & Delivery
Tracked 48 hour delivery in the UK takes 2-3 working days.
International delivery is not available at this time.
We are not responsible for delays caused by external shipping carriers.
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5. Returns & Refunds
Please see Returns policy.
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6. Intellectual Property Rights
All materials on this website, including workbooks, flashcards, and digital resources, are the intellectual property of Picture Progress.
Purchases are for personal use only and may not be copied, distributed, or resold without our permission.
7. Use of Digital Products
Digital downloads are for individual use and may not be shared or redistributed.
We are not responsible for compatibility issues with third-party software or devices.
8. Privacy Policy & Data Protection
We collect and store personal data for order processing and marketing purposes.
Your information will not be shared with third parties without consent, except as required by law.
Full details on how we handle data can be found in our Privacy Policy.
9. Liability & Disclaimers
Our products are designed to support learning but do not replace professional educational or medical advice.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
We make no guarantees regarding specific learning outcomes from our resources.
10. Changes to Terms & Contact Information
We reserve the right to update these Terms and Conditions at any time.
The latest version will always be available on our website.
For any questions or concerns, please contact us at info@pictureprogress.com
Last Updated: 1/4/2025
Privacy Policy
1. Introduction
Welcome to Picture Progress ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.pictureprogress.com (the "Site") and our products and services.
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2. Information We Collect
We may collect and process the following types of personal data:
Personal Information: Name, email address, phone number, postal address, payment details.
Account Information: Login credentials, order history, and preferences.
Technical Information: IP address, browser type, device information, and usage data collected through cookies.
Communication Information: Any correspondence you send to us, including emails and support requests.
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3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders.
Provide customer support and respond to inquiries.
Improve our products, services, and website experience.
Send you updates, promotions, and marketing communications (you may opt-out at any time).
Detect and prevent fraudulent transactions or security threats.
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4. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual Necessity: To fulfil our contract with you when you purchase our products or services.
Legitimate Interests: To improve our services and communicate with customers.
Legal Obligation: To comply with applicable laws and regulations.
Consent: When you have given explicit consent (e.g., subscribing to marketing emails).
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5. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
Service Providers: Third-party vendors who assist in payment processing, shipping, and marketing.
Legal Authorities: If required to comply with legal obligations or protect our rights.
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6. Data Retention
We retain your data only as long as necessary for business and legal purposes. You may request deletion of your data at any time.
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7. Your Rights
Under UK data protection laws, you have the right to:
Access your personal data.
Request correction or deletion of your data.
Object to processing or withdraw consent.
Request data portability.
Lodge a complaint with the Information Commissioner’s Office (ICO).
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8. Security Measures
We implement appropriate security measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
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9. Cookies and Tracking Technologies
Our Site uses cookies to enhance user experience and track website performance. You can manage your cookie preferences via your browser settings.
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10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
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11. Contact Us
For any privacy-related questions, please contact us at:
Picture Progress
info@pictureprogress.com